Q1. How should I collect my equipment?
You have booked your equipment : how do you go about collecting it from the shop ? When we have received your payment by credit card or cheque and your booking is finalised, a confirmation email with your booking form will be sent to you. You must present this form in the shop in order to pick up your equipment.
Q2. Can I change the sizes that I have ordered?
If you are not sure about the sizes that you stated on the booking form, you can change them when you get to the shop. You will try your boots on in the shop to make sure that your equipment is suitable. Thanks to their stock of equipment, the shops are usually able to satisfy your needs and requirements. No supplement is charged for changing sizes. However, if you change equipment category, the supplier may ask you to pay a supplement.
Q3. Is it possible to rent equipment on a daily basis?
No, the minimum length of equipment rental on our website is two days. However, it is possible to rent on a daily basis in resort, directly with the shop.
Q4. Are poles included with ski rental?
Yes, poles are always rented with skis.
Q5. Is it possible to rent a particular model of skis or snowboard?
No, we are unable to guarantee that the shop will have the the model that you have requested in stock. The equipment that you see on our website is provided for information purposes only. The shop will offer this to you if it is available, or otherwise equipment from the same category. If you contact the supplier directly they will be able to give you more information regarding their selection of equipment.
Q6. When can I collect my equipment?
Your equipment will be available in the shop from the evening before your first day's skiing.