Q1. I haven't received my booking form : is everything all right?
You have made a booking for equipment rental but you haven't received the confirmation email with your booking form. The email address that you typed in may be incorrect or your inbox may be full. Contact us at (email address) and state your first name and last name and your booking number if possible so that we can send you your booking form.
Q2. I booked via your site last year so is it possible to find my details again?
Yes. You should have received an email from us informing you of your password so that you are able to retrieve your information. If you have lost this email, it is possible for you to recieve it again. In stage 3 a link allows you to find your password by submitting your email address. Be careful, this email address must be the same as the one that you used to book last year. Please contact us if you have changed your email address.
Q3. How do I cancel my booking?
You have booked your equipment and you would like to cancel your booking. If you chose to pay by cheque, do not send it and your booking will be cancelled automatically due to non payment. If you chose to pay by credit card, you have a legal retraction period of 7 days in which to inform us that you wish to cancel and be reimbursed. After this period, please check the general terms of sale which are available on the site in order to find out the booking cancellation procedure.
Q4. Can I pay for several bookings with the same cheque?
You have made several bookings but you would like to write one cheque to cover all of the deposits. Yes, this is possible but don't forget to write the different booking references on the back of the cheque.